Grace Living Supported Homes Vision Grace Supported Living Homes vision is to lead in the provision of outstanding supported living services for people with learning disabilities and mental health disorders. We are committed to delivering exceptional outcomes, giving the people we support the opportunity to lead a full and active lifestyle within their local communities and continue with life-long learning and personal development. We aid each person’s progression through: • thorough assessment • robust management of risk • therapeutic interventions • person centred package of care to support on to further independence

Grace Living Supported Homes Core Values Together, as an organisation and in consultation with the people we support, we have identified the following 5 Values which are core to the delivery of Grace Living Supported Homes services and ensure these are reinforced to staff at every opportunity.

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Gender Pay Report From April 2017 all organisations that employ over 250 employees are required to report their gender pay gap under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. At present, Grace Living Supported Homes employs less than 250 employees.

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Modern Day Slavery Statement We are a provider of care and support to adults with learning difficulties and mental health disorders across the UK. Placements into our services are funded by local authorities, clinical commissioning groups and other organisations in the health and social sector, as well as directly by the individuals we support themselves. We are committed to improving our practices to ensure that there is no modern slavery or human trafficking in our supply chains, recruitment processes or in any part of our business. We believe in acting ethically and with integrity in all our business relationships to ensure slavery and human trafficking is not taking place anywhere in our business.

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We conduct the proper recruitment checks on our staff to ensure they have the right to work in the UK and their salary is paid direct to each individual’s bank account. We ask our suppliers and any third parties who make referrals to us to comply with the principles of the Modern Slavery Act 2015. We have a dedicated quality compliance team to support our practices in accordance with the Modern Slavery Act 2015. This statement has been approved by our Board of Directors and is reviewed annually.

Commitment The most important people at Grace Living Supported Homes are the people we support, and this is something we never lose sight of. It’s the focus for every one of our employees. Our aim is to keep the employees who work for Grace Living Supported Homes. We believe that if the employees stay with the company for a long time they will grow up with the organisation and will enjoy witnessing the successes that will be achieved by the individuals we care for. We view these staff as a great asset because in the long run, they will be able to pass on their skills and experience to newer members of the team. It also means that the people we support will have staff around them they know and trust.

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Outcome measurement tools At Grace Living Supported Homes we are always looking for ways to improve the quality of our care and rehabilitation services. As part of this process, we will introduce the Recovery Star, an outcomes-based measurement tool recognised by the Department of Health and mandated by the department’s Commissioning for Quality and Innovation (CQUIN) payment framework. This tool will be used in our mental health services and we will also try to extend it to our learning disability services as soon as it is practicable to do so. Using Recovery Star will enable us to support service users –

and enable them to measure their own recovery – by charting progress in ten areas including management of their mental health, living skills, relationships, work and identity and self- esteem. Service users will set their own goals within each area and will be able to see clear evidence of their progress over time. Their involvement in the process will help to reinforce motivation, enhance their skills and confidence and assists them in identifying new goals, and the support needed to achieve these with the ultimate aim of moving on to more independent living.

For commissioners, Recovery Star will also demonstrate that key care objectives are being met and that outcomes are being delivered.

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Environment to meet specific needs A key priority at Grace Living Supported Homes is to meet the specific needs of the people who will live there. There are many factors we take into account when considering how to provide the right environment for our service users – as well as providing a setting that is fit for purpose, we are also very aware that this is often their main residence. So the property needs to be welcoming, comfortable, well-equipped, furnished to modern standards and provide a setting where each individual feel settled and at ease.

To give a brief overview, here are some of the key points we look at: • location of the property • internal and external space • scope for plenty and varied communal space including space to build quiet areas for people to use when they need some time away from others • safety devices such as window restrictors, supervised access to areas of increased risk, such as the kitchen • homes that are decorated in modern, calming colours and furnished with robust but comfortable fixtures, fittings and furniture • ensuring each individual’s bedroom is designed around their own very specific likes and needs • involving Occupational Therapists and other professional colleagues about the use of specialist aids and equipment

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Quality Assurance To get the views of the people who live or are involved in our services (supported living services) we will carry out an annual survey. Questionnaires will be sent to the people we support, their relatives, staff working for Grace Living Supported Homes and the Care Managers of the people we support. The questions will cover: • CQC’s 5 Questions • Grace Living Supported Homes 5 Core Values • The 5 areas of the Driving up Quality Code Findings Comments and feedback from the groups surveyed will be given right.

The full survey report will be read here: e.g. Survey Report 2018 From the people who will provide feedback, we would want to know the following: • areas we do particularly well • areas we could improve

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Supporting Macmillan Grace Living Supported Homes recognises the important work that Macmillan does in helping people and their families living with cancer. As well as providing practical and emotional support, Macmillan also plays an important role in research and fundraising to increase our understanding of cancer and finding the best way to support people dealing with it and trying to improve their experience. More information is available at www.macmillan.org.uk

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Success Stories and Testimonials

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Supporting families and carers We are committed to working in partnership with families and colleagues across other organisations to achieve the best possible outcomes for each of the individuals we support. We welcome and actively seek feedback both positive and negative where there is room for improvement. This can be done in a variety of ways, such as through our Quality Assurance process or our on-line feedback form. However, the most frequent form of feedback we receive is through our day to day contact, with the people we support, their families and other professionals. As in all areas of society, families and social networks are

made up in variety of ways. We see our role as providing whatever support is required to enable the individual to engage in family life and maintain friendships in whatever way helps to ensure their happiness and wellbeing.

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What people say about us

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Links Care Act 2014 The Care Act 2014 aims to make the social care system fairer and help people to get better care. It sets out in one place, local authorities’ duties in relation to assessing people’s needs and their eligibility for publicly funded care and support. You can read about it in more detail here: The Care Act 2014

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In all our supported living and domiciliary services, the team is led by a qualified and experienced manager backed up by fully-trained social care workers. A fundamental part of our success in supporting people with such complex needs is the multi-disciplinary approach we provide. We also place great importance on providing individually-planned education, employment and leisure opportunities, to support each individual in their ongoing development. We pride ourselves on supporting our staff through effective management, training opportunities and career progression. We are committed to providing our employees with the best training available, ensuring that our service users are always looked after by highly-experienced social care workers. For more information please contact us

Our Services

Supporting Living Supported living is the arrangement whereby someone who already has (or wants to have) their own tenancy or own home, also has support from a “Care and Support” provider to help them live as independently and safely as possible. They will receive support to live their everyday lives which might include help with: • Managing bills and money • Cooking and healthy eating • Shopping • Getting a job • Learning new skills • Personal care and wellbeing • Managing medication • Accessing sports, leisure and social activities

People who live in supported living can live in a variety of different settings, for example: • With another person or others they have chosen to live with in shared accommodation eg a shared house where they all contribute to the bills and upkeep of the communal areas • On their own in a flat/house or bungalow, etc. In supported living tenants are responsible for providing any furniture, both for their own room and for any communal or shared areas. Tenants are also responsible for paying their own bills including utility bills, buying their own food, drink and clothes and covering the cost of any activities they want to do. At Grace Living Supported Homes a key part of the care and support service we provide is about supporting tenants to understand their responsibilities and support them to effectively and safely manage these areas.

Our Services

Domiciliary Care Care In Your Home – Your Choice: We offer a unique service of personalised care visits from check-in visits to full live-in support. We, at Grace Living Supported Homes, specialise in the provision of high-quality homecare and support to keep you safe and comfortable in your own home. We cater for all age groups (younger adults to elderly individuals) with a multitude of needs ranging from physical support to Mental Health and Learning Disabilities. We want to listen to your wishes, preferences and desires about the support you require and how you want it to be given to you. Our staff members want to support you to maintain your chosen

lifestyle. We believe that each customer is unique, with their own individual preferences and needs. So, we keep you in control and provide you with the homecare and support that you want, where and when you want it. Our view is that it is your life and your care, so it must be your way. We offer flexible care services for you to choose from. These services could be anything from a 30-minute visit to live-in-care and ongoing 24-hour staff presence support with a core staff team which may be complimented with additional one to one or two to one support as and when required. Some individuals may want short term help, following an illness or because their usual carer is having a break whilst other individuals may want long term homecare and support/ 24-hour specialist staff support. Our dedicated team of home care workers are fully trained to support you with: Click to view

Our Services

Governance At Grace Living Supported Homes we have an ethos of quality of care, governance and delivery of successful outcomes which are embedded throughout the organisation. We have a well established corporate governance system. This includes the monitoring of the following at senior local management level. Our robust internal inspection systems include the monitoring of: • CQC compliance • internal inspections compliance • complaints and resolutions

• health & safety requirements • accidents to staff and service users including hospital visits • safeguarding alerts including trend analysis • quality assurance survey results • service user committee minutes • industrial tribunal claims • employee liability insurance claims • exception reports on the regular monitoring visits by the Registered Manager and “Expert Auditor” visits • whistleblowing alerts and resolutions • service user issues • staffing and recruitment, including staff sickness, staff vacancies, overtime worked and staff turnover • staff training • any senior management issues and management changes more

Our Services

Inspections All of Grace Living Supported Homes services which require CQC registration will be registered and inspected by the Care Quality Commission (CQC). Future CQC reports for each of our services, will be posted on this page. The reports will follow the link below; Internal Inspections: At Grace Living Supported Homes we believe that the people using our services are best placed to identify what we are doing well in providing quality outcomes for service users and what we could do better.

So, in addition to the Internal Inspections carried out by our Quality Team, we also operate an Expert Auditors scheme. These individuals who use our services are employed to carry out one task of management monitoring per month, and report back with their findings. The feedback of some of our Expert Auditors will be presented to Grace Living Supported Homes Senior Management and the feedback will be posted on this page. We will value the insight the Expert Auditors will provide into the way the services work. As an organisation, we will always look to further improve what we do and the Expert Auditors will be an essential part of helping us to do that. more

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Support to access educational and employment opportunities We will strive to ensure that all our service users will have individually-designed packages of education, employment and leisure opportunities, devised to meet their specific needs and abilities as well as their likes and dislikes. The aim is to build on existing skills and support each individual in their continued personal development. Wherever possible, programmes will be devised in association with the service user, as well as relevant professionals such as speech therapists local colleges and music, drama and art

therapists. Service users can also take advantage of a wide range of community resources, including colleges, sports and leisure facilities, pubs, clubs and restaurants, supported workshops and vocational opportunities

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Tips and Advice At Grace Living Supported Homes we understand that making the decision to entrust your child, relative or even yourself to the care of other people can be traumatic enough without having to worry about how it will be funded or how you will go about finding the right package of support. We have therefore put together some guidance for you with the options and processes involved which we hope will help in some way. Residential Placements Supported Living Placements Community Support How do I find a good provider

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Residential A residential placement typically consists of a property, located within an ordinary community setting (owned by the care provider) that is shared between a group of individuals with similar needs. Care is usually provided on a 24 hour basis, with either waking or sleep in night support, depending on the needs of the individuals. There are also staff on shift throughout the day to support individuals in all aspects of their life. In residential placements, the package may include positve behaviour support from in-house teams and the provision of a full programme of activities. Usually, all food and household bills are paid for, all standard furniture provided and

maintenance of the property, including safety adaptations, repairs and the installation of assistive technology is all the responsibility of the Care Provider.

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Supported Living Placements ‘Supported Living’ is a term used whereby an individual has their own apartment or house (tenancy) which is usually rented (although we do have one example of where the family have purchased a [property on behalf of their children). People may choose to live on their own or to ‘house share’ with peers. Alongside sourcing a property, (which can be through local council housing stock, a housing association or a private landlord), the individual will have their care support needs assessed by the funding authority. Providers will then be invited to meet the individual and their representatives who will select which provider they want to deliver this care.

In terms of how Supported Living placements are funded, this works as follows: The direct care (as assessed by the funding authority, most likely by your allocated social work or care coordinator) is paid by the local council or NHS. The property rental costs are covered by housing benefit. Food, personal effects, furniture and utility bills are paid for by the individual through their allocation of benefits and any personal monies they may have. Obviously, if the person is able to / wants to live with peers, some costs can be shared.

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Community Support ‘Where the individual is still living within the family home and the family perhaps need the individual cared for whilst they are at work / attending to other family members or they cannot cope with caring for the individual by themselves, the care of package the home, the individual can be allocated support to access community based activities and opportunities. For both ‘Supported Living’ and ‘Community Support’ packages of care, the number of hours allocated to the person is totally individual and based upon need. For some, the care package may consist of as little as one or two hours a week. For others however, the support delivered may be on a

24-hour basis, with either ‘waking’ or ‘sleep-in’ night support. Deciding on which package of support is right – be that a residential placement, supported living or community support is totally dependent on what works best for individual, at that particular time in their life. Some may find that the residential option works best for them on an on-going basis. Others may move on to a supported living placement following a period in a residential home. Others might move directly from home or school in to their own supported living tenancy. As with any of us, different styles of living suit different people!

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How do I find a good Provider? ‘There are various website that will direct you to care providers. One of the most popular is www.carehome.co.uk. Also, your local council may have advice on their own website. Alternative, you can ‘Google’ the key phrase or words that apply to type of care and support you are looking for. Once you have found a provider you are interested in, look them up on the Care Quality Commission (CQC website). CQC is an independent body who monitor, inspect and rate care providers. Always visit the care provider. Find out about their values, meet the manager and staff and really get a ‘feel’ for the

organisation. Never be afraid of asking questions – as many as you like and as frequently as you need. Before offering to provide a placement or care package, the provider should always complete a thorough assessment so as to ensure that they fully understand the person being referred and are confident that they can meet their needs. At Grace Living Supported Homes we work closely with the families of the people we support and for those individuals, who are not able to advocate for themselves, we welcome the advice of friends and family so that we can support the individual to lead a lifestyle that encompasses their likes, dislikes and all that is important to them.

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Working with Grace Living Supported Homes (GLSH) At Grace Living Supported Homes, we maintain a high staff to service user ratio and our team of enthusiastic, skilled and committed employees provides 24-hour support to all our service users. All homes have a management team of a registered manager and a deputy and/or assistant manager who supervise and support their team. Our staff help us to provide a supportive and stimulating environment that is designed to meet specific needs. They support service users in occupational, educational and recreational activities – making use of both home and

community-based facilities – with a focus on activities that relate to an individual’s interests and enhance their communication and social skills. Employees are offered time off on full pay to pursue relevant training opportunities and develop their professional skills. They are highly motivated to provide care, support and advice which enables individuals to develop life skills, independence, community participation and decision-making abilities. Established staff members will also perform the role of key worker for a particular service user, to ensure the service offered is reviewed regularly and any problems or concerns can be discussed. The key worker will be someone the service more

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Careers

Learning and Development • At Grace Living Supported Homes we recognise the importance of staff development and training, and are fully committed to ensuring that the training and development needs of our staff are identified and seen as a priority. • All new staff complete an induction programme, followed by an ongoing programme of training and professional development, to ensure they are fully able to meet the needs of our service users. • The courses we offer include: • First Aid* • Food Safety* • Health & Safety* • Moving & Handling* • Infection Control* • Safeguarding* • PROACT-SCIPr-UK®* • (PROACT – SCIPr – UK® was devised for the needs of people

with severe learning disabilities and challenging behaviour. It is for all staff who work with individuals who challenge. • The course will cover the following areas:- • The whole person approach – including:- structuring the day, management of the environment & why do individuals challenge. • Recognising behavioural cues. • Positive behaviour support. • The importance of communication. • Legal / Health and Safety issues. • Calming techniques. • Physical Intervention Practical.) • External Fire Training* • Medication* • Mental Capacity Act (MCA) /Deprivation of Liberty (DOLs)* • Epilepsy* • Diabetes* • Training towards obtaining The Care Certificate • * Mandatory courses by law or by GLSH as an organisation

Careers

Staff Counselling Services At Grace Living Supported Homes, we maintain a high staff to service user ratio and our team of enthusiastic, skilled and committed employees provides 24-hour support to all our service users. All homes have a management team of a registered manager and a deputy and/or assistant manager who supervise and support their team. Our staff help us to provide a supportive and stimulating environment that is designed to meet specific needs. They support service users in occupational, educational and recreational activities – making use of both home and

community-based facilities – with a focus on activities that relate to an individual’s interests and enhance their communication and social skills. Employees are offered time off on full pay to pursue relevant training opportunities and develop their professional skills. They are highly motivated to provide care, support and advice which enables individuals to develop life skills, independence, community participation and decision-making abilities. Established staff members will also perform the role of key worker for a particular service user, to ensure the service offered is reviewed regularly and any problems or concerns can be discussed. The key worker will be someone the service more

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